Friday, April 11, 2008

How much does GoDaddy charge to restore backed-up data on shared hosting accounts?

Support Staff Response
Dear Daniel Rosenstark,

Thank you for taking time to contact Online Support. Fortunately we can restore your hosting account from up to 30 days ago. However it is an additional service, and there is a $150.00 restore fee.

If this is acceptable to you, please provide the following information:

• The Customer Number that holds the hosting space.
• The last 4 digits of the Credit Card on file for us to charge the fee to.
• The precise date and time to restore the account to (up to 30 days back).
• What specifically you would like restored, as in, Specific Directories, Databases, etc.
• Where you would like the backup restored to, if you would like us to overwrite what is existing already, or if you would like the restore placed into a directory in the account.
• Any other information we may need to complete a restore for you.

Please let us know if we can help you in any other way.


Alex P.
Online Support

No comments: